Refunds

All sales are Final! We will only replace orders that are inaccurate or defective.

If your order arrives damaged or your product seems to be defective please get in touch with customer service at info@soapsationbathtique.com

Damaged Products:

If your item arrives damaged, please email  info@soapsationbathtique.com Please include your name, order/invoice number, and images of the damages.  

Lost/Stolen Package:

If you have not received your package or it is stolen, please contact USPS to file a lost/stolen package claim. Once the claim has been filed, please update us with a claim number and we will send out a replacement.